SmallBizGenius Analysis
Literatureandlatte, known for its Scrivener writing software, receives mixed but generally positive reviews. Customers praise the software's features and customer support, but some criticize its complexity and Windows support.
Category Breakdown
Scores based on analysis of 29 recent reviews
Customer Service
8.8/10Reviewers consistently praise Literatureandlatte's customer service for being prompt, helpful, and patient. Several users specifically mention positive experiences with support agents resolving technical issues or license problems, such as Astrid who was described as "patient, very competent and helpful."
8 reviews mention thisEase of Use & Learning Curve
4.5/10A significant number of reviewers find Scrivener difficult to learn and not user-friendly, especially for beginners. They cite a steep learning curve, a sparse interface, and the need to study the software extensively before being able to use it effectively; one reviewer stated, "This program is NOT for the beginning writers."
9 reviews mention thisSoftware Features & Functionality
8.2/10Many users appreciate Scrivener's extensive features and organizational capabilities, highlighting its usefulness for complex writing projects. Features like the corkboard view, segmented paragraphs, and research integration are frequently mentioned as beneficial; one reviewer calls it "The Ultimate Writer's Wonderland."
15 reviews mention thisWindows Support
3.0/10Several reviewers, particularly Windows users, express dissatisfaction with the software's performance and lack of updates on the Windows platform. They report issues with stability and claim that the Windows version is not as well-supported as the Mac version; one reviewer states, "Windows support is awful."
5 reviews mention thisPros & Cons
What Customers Love
"The only writing app you will ever need. So unbelievably fabulous. It's as simple or as complex as you want it to be."
"When I needed help, Astrid was patient, very competent and helpful - and quick to respond. Exemplary service."
"What truly sets Scrivener apart, though, is its corkboard view, which I can't rave about enough!"
"Research integration is brilliant too—you can drag in images, PDFs, web pages, and notes right into your project, all organized neatly without ever leaving the app."
"My project is over 100k words. MS Word slows down terribly when a file has that many words. Scrivener doesn't at all."
Common Complaints
"This program is NOT for the beginning writers. If youre not not proficient in the software it will not be of beneficial use to you more than any other word processing software world beIt isnt user friendly, Period."
"Windows support is awful, they promised for years update to Scrivener 3 and now it's not so stable."
"You cannot format text like you can in a free word processor like Open Office or in paid software like Word."
"Trying to sync across devices- you need a degree in computer science!"
"The layout/interface is sparce, cheap & looks from the 2010's."
Common Questions About Literatureandlatte
Answers derived from customer review patterns
Is Literatureandlatte legit and trustworthy?
Literatureandlatte is a legitimate company that has been developing and selling Scrivener for many years. While some users express frustration with specific aspects of the software or customer service, the majority of reviews confirm that the company delivers a functional product. Positive reviews highlight the software's robust features and organizational capabilities, and many users report successful long-term use. However, potential customers should carefully consider the reported issues with Windows support and the learning curve before making a purchase.
Based on 29 reviewsDoes Literatureandlatte have good customer service?
Many reviewers praise Literatureandlatte's customer service, describing it as prompt, helpful, and patient. Several users specifically mention positive experiences with support agents resolving technical issues or license problems. One reviewer lauded Astrid for being "patient, very competent and helpful." However, a few reviewers report negative experiences with customer service, citing a lack of response or unhelpful interactions, so experiences may vary.
Based on 29 reviewsIs Scrivener worth it for small business?
Scrivener can be a valuable tool for small businesses and individual writers who need to manage complex writing projects. Its organizational features, research integration, and ability to handle large documents make it well-suited for novelists, screenwriters, academics, and anyone working on long-form content. However, the steep learning curve and reported issues with Windows support may make it less suitable for beginners or those who prioritize ease of use. Small business owners should weigh the potential benefits against the time investment required to learn the software and the platform-specific limitations.
Based on 29 reviewsWhat are the main complaints about Scrivener?
The main complaints about Scrivener revolve around its steep learning curve, poor Windows support, and formatting issues. Many users find the software difficult to learn and not user-friendly, especially for beginners. Windows users report issues with stability and delayed updates. Additionally, some reviewers express frustration with the software's formatting capabilities and lack of control over text appearance.
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